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Copyright (c) 2025 Hussain Ahmed Mohammed Najmi, Abdulrahman Mohammed Aqeel Halawi, Abdulaziz Abdullah Ali Homdi, Yahya Jaber Ahmed Hamdi, Abdulfattah Ali Ahmed Mobarki, Khalid Mohammed Abdullah Sahli, Khalid Ahmed Yahya Mobarki, Mohammed Abdu Ebraheem Hamdi

This work is licensed under a Creative Commons Attribution 4.0 International License.
Implementing Evidence-Based Strategies to Reduce Workplace Violence in Healthcare Settings-An Updated Review for Health Security Professionals
Corresponding Author(s) : Hussain Ahmed Mohammed Najmi
Saudi Journal of Medicine and Public Health,
Vol. 2 No. 2 (2025)
Abstract
Background: Workplace violence (WPV) in emergency departments (EDs) is a pervasive global problem that threatens staff safety and quality of care. ED staff experience high rates of verbal abuse, threats, and physical assaults, intensified by heavy workload, unpredictability, and high patient acuity.
Aim: This rapid review aimed to identify evidence based interventions effective in preventing or reducing WPV perpetrated by patients and visitors against ED staff.
Methods: The review followed Cochrane Rapid Review methods and PRISMA guidelines. Studies from 2012 onward were systematically searched and screened. Included studies evaluated ED based interventions such as education, screening, environmental modifications, and policy changes. Quality appraisal used a modified Joanna Briggs Institute checklist.
Results: Education and training improved staff confidence and self efficacy, though effects on violence rates varied. Policy and procedural guidelines led to reductions in restraint use. Screening tools, including behavioral checklists, facilitated proactive responses and reduced reactive security interventions. Multicomponent interventions—combining education, screening, environment, and policy adjustments—were most effective, producing meaningful reductions in violent incidents and staff fear.
Conclusion: No single intervention consistently prevents WPV; however, integrated, context specific, and sustained strategies show the strongest evidence for improving ED staff safety. Effective WPV mitigation requires combining training, early risk identification, environmental improvements, and policy support.
Keywords
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- Afaya V, Bam V, Azongo TB, et al. “We are left with nothing to work with”; challenges of nurses working in the emergency unit at a secondary referral hospital: a descriptive qualitative study. PLoS One. 2021;16(2):e0247062. doi:10.1371/journal.pone.0247062
- Liu J, Gan Y, Jiang H, et al. Prevalence of workplace violence against healthcare workers: a systematic review and meta-analysis. Occup Environ Med. 2019;76(12):927-937. doi:10.1136/oemed-2019-105849
- Van den Heede K, Van de Voorde C. Interventions to reduce emergency department utilisation: a review of reviews. Health Policy. 2016;120(12):1337-1349. doi:10.1016/j.healthpol.2016.10.002
- Wolf LA, Perhats C, Delao AM, Clark PR, Moon MD. On the threshold of safety: a qualitative exploration of nurses’ perceptions of factors involved in safe staffing levels in emergency departments. J Emerg Nurs. 2017;43(2):150-157. doi:10.1016/j.jen.2016.09.003
- Ramzi ZS, Fatah PW, Dalvandi A. Prevalence of workplace violence against healthcare workers during the COVID-19 pandemic: a systematic review and meta-analysis. Front Psychol. 2022;13:896156. doi:10.3389/fpsyg.2022.896156
- Drummond A, Chochinov A, Johnson K, Kapur A, Lim R, Ovens H. CAEP position statement on violence in the emergency department. CJEM. 2021;23(6):758-761. doi:10.1007/s43678-021-00182-z
- Hassankhani H, Parizad N, Gacki-Smith J, Rahmani A, Mohammadi E. The consequences of violence against nurses working in the emergency department: a qualitative study. Int Emerg Nurs. 2018;39:20-25. doi:10.1016/j.ienj.2017.07.007
- Havaei F, MacPhee M, Ma A. Workplace violence among British Columbia nurses across different roles and contexts. Healthcare (Basel). 2020;8(2):98. doi:10.3390/healthcare8020098
- Canadian Centre for Occupational Health and Safety. Violence and harassment in the workplace [Internet]. Updated 2023 Jan 25. Available from: https://www.ccohs.ca/oshanswers/psychosocial/violence.html
- National Institute for Occupational Safety & Health. Violence occupational hazards in hospitals [Internet]. Atlanta: CDC; 2002 Apr. Available from: https://www.cdc.gov/niosh/docs/2002-101/
- Li YL, Li RQ, Qiu D, Xiao SY. Prevalence of workplace physical violence against health care professionals by patients and visitors: a systematic review and meta-analysis. Int J Environ Res Public Health. 2020;17(1):299. doi:10.3390/ijerph17010299
- Gates DM. The epidemic of violence against healthcare workers. Occup Environ Med. 2004;61(8):649-650. doi:10.1136/oem.2004.014548
- Hollywood L, Phillips KE. Nurses’ resilience levels and the effects of workplace violence on patient care. Appl Nurs Res. 2020;54:151321. doi:10.1016/j.apnr.2020.151321
- MohammadiGorji S, Bosch SJ, Valipoor S, De Portu G. Investigating the impact of healthcare environmental design on staff security: a systematic review. HERD. 2021;14(1):251-272. doi:10.1177/1937586720921407
- Somani R, Muntaner C, Hillan E, Velonis AJ, Smith P. A systematic review: effectiveness of interventions to de-escalate workplace violence against nurses in healthcare settings. Saf Health Work. 2021;12(3):289-295. doi:10.1016/j.shaw.2021.04.004
- Wirth T, Peters C, Nienhaus A, Schablon A. Interventions for workplace violence prevention in emergency departments: a systematic review. Int J Environ Res Public Health. 2021;18(16):8459. doi:10.3390/ijerph18168459
- National Institute for Occupational Safety & Health. Workplace violence prevention course for nurses [Internet]. Atlanta: CDC. Available from: https://wwwn.cdc.gov/WPVHC/Nurses/Course/Slide/Home
- Garritty C, Gartlehner G, Nussbaumer-Streit B, et al. Cochrane Rapid Reviews Methods Group offers evidence-informed guidance to conduct rapid reviews. J Clin Epidemiol. 2021;130:13-22. doi:10.1016/j.jclinepi.2020.10.007
- Page MJ, McKenzie JE, Bossuyt PM, et al. The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ. 2021;372:n71. doi:10.1136/bmj.n71
- Covidence systematic review software. Veritas Health Innovation, Melbourne, Australia. Available from: https://support.covidence.org/help/how-can-i-cite-covidence
- O’Neill J, Tabish H, Welch V, et al. Applying an equity lens to interventions: using PROGRESS ensures consideration of socially stratifying factors to illuminate inequities in health. J Clin Epidemiol. 2014;67(1):56-64. doi:10.1016/j.jclinepi.2013.08.005
- Cochrane Methods Equity. PROGRESS-Plus [Internet]. Available from: https://methods.cochrane.org/equity/projects/evidence-equity/progress-plus
- JBI. Critical appraisal tools [Internet]. 2020. Available from: https://jbi.global/critical-appraisal-tools
- Baig L, Tanzil S, Shaikh S, Hashmi I, Khan MA, Polkowski M. Effectiveness of training on de-escalation of violence and management of aggressive behavior faced by health care providers in a public sector hospital of Karachi. Pak J Med Sci. 2018;34(2):294-299. doi:10.12669/pjms.342.14432
- Bailey HE. Violence Against Nurses and Patient Behavior Management in the Emergency Department [dissertation]. Grand Canyon University; 2022.
- Campbell E, Jessee D, Whitney J, Vupputuri S, Carpenter J. Development and implementation of an emergent documentation aggression rating tool: quality improvement. J Emerg Nurs. 2021;47(5):696-706. doi:10.1016/j.jen.2021.04.011
- Chang YC, Hsu MC, Ouyang WC. Effects of integrated workplace violence management intervention on occupational coping self-efficacy, goal commitment, attitudes, and confidence in emergency department nurses: a cluster-randomized controlled trial. Int J Environ Res Public Health. 2022;19(5):2835. doi:10.3390/ijerph19052835
- Choe BJ, Connor M, Riley-Gonzales T, Briggs-Malonson M. 134 a code staff assist for acutely agitated patients reduces the incidence of patient and staff safety events. Ann Emerg Med. 2021;78(4):S54-S55. doi:10.1016/j.annemergmed.2021.09.144
- Efrat-Treister D, Moriah H, Rafaeli A. The effect of waiting on aggressive tendencies toward emergency department staff: providing information can help but may also backfire. PLoS One. 2020;15(1):e0227729. doi:10.1371/journal.pone.0227729
- Geoffrion S, Goncalves J, Giguère CÉ, Guay S. Impact of a program for the management of aggressive behaviors on seclusion and restraint use in two high-risk units of a mental health institute. Psychiatr Q. 2018;89(1):95-102. doi:10.1007/s11126-017-9519-6
- Hemati-Esmaeili M, Heshmati-Nabavi F, Pouresmail Z, Mazlom S, Reihani H. Educational and managerial policy making to reduce workplace violence against nurses: an action research study. Iran J Nurs Midwif Res. 2018;23(6):478-485. doi:10.4103/ijnmr.IJNMR_77_17
- Kalbali R, Jouybari L, Derakhshanpour F, Vakili MA, Sanagoo A. Impact of anger management training on controlling perceived violence and aggression of nurses in emergency departments. J Nurs Midwif Sci. 2018;5(3):89-94. doi:10.4103/JNMS.JNMS_46_18
- Khan MN, Khan I, Ul-Haq Z, et al. Managing violence against healthcare personnel in the emergency settings of Pakistan: a mixed methods study. BMJ Open. 2021;11(6):e044213. doi:10.1136/bmjopen-2020-044213
- Legambi TF, Doede M, Michael K, Zaleski M. A quality improvement project on agitation management in the emergency department. J Emerg Nurs. 2021;47(3):390-399. doi:10.1016/j.jen.2021.01.005
- Okundolor SI, Ahenkorah F, Sarff L, et al. Zero staff assaults in the psychiatric emergency room: impact of a multifaceted performance improvement project. J Am Psychiatr Nurs Assoc. 2021;27(1):64-71. doi:10.1177/1078390319900243
- Senz A, Ilarda E, Klim S, Kelly AM. Development, implementation and evaluation of a process to recognise and reduce aggression and violence in an Australian emergency department. Emerg Med Australas. 2021;33(4):665-671. doi:10.1111/1742-6723.13702
- Shaikh S, Shahzad H, Khan M, et al. Effect of low-cost interventions to reduce the incidence of violent events in two public sector tertiary-care emergency departments, Pakistan. East Mediterr Health J. 2022;28(2):144-151. doi:10.26719/emhj.22.026
- Sharifi S, Shahoei R, Nouri B, Almvik R, Valiee S. Effect of an education program, risk assessment checklist and prevention protocol on violence against emergency department nurses: a single center before and after study. Int Emerg Nurs. 2020;50:100813. doi:10.1016/j.ienj.2019.100813
- Touzet S, Occelli P, Denis A, et al. Impact of a comprehensive prevention programme aimed at reducing incivility and verbal violence against healthcare workers in a French ophthalmic emergency department: an interrupted time-series study. BMJ Open. 2019;9(9):e031054. doi:10.1136/bmjopen-2019-031054
- Winokur EJ, Loucks J, Raup GH. Use of a standardized procedure to improve behavioral health patients’ care: a quality improvement initiative. J Emerg Nurs. 2018;44(1):26-32. doi:10.1016/j.jen.2017.07.008
- Wu JC, Chen HY, Lee Hsieh J, Clinciu DL, Tung HH. Enhancing health care personnel’s response to ER violence using situational simulation. Clin Simul Nurs. 2019;28:6-14. doi:10.1016/j.ecns.2018.12.003
- Gillam SW. Nonviolent crisis intervention training and the incidence of violent events in a large hospital emergency department: an observational quality improvement study. Adv Emerg Nurs J. 2014;36(2):177-188. doi:10.1097/tme.0000000000000019
- Gillespie GL, Gates DM, Kowalenko T, Bresler S, Succop P. Implementation of a comprehensive intervention to reduce physical assaults and threats in the emergency department. J Emerg Nurs. 2014;40(6):586-591. doi:10.1016/j.jen.2014.01.003
- Henderson A, Colen-Himes F. Save our staff: creating a safe. Nursing. 2013;43(7):25-27. doi:10.1097/01.NURSE.0000431145.20651.23
- Weiland TJ, Ivory S, Hutton J. Managing acute behavioural disturbances in the emergency department using the environment, policies and practices: a systematic review. West J Emerg Med. 2017;18(4):647-661. doi:10.5811/westjem.2017.4.33411
- Ramacciati N, Ceccagnoli A, Addey B, Lumini E, Rasero L. Interventions to reduce the risk of violence toward emergency department staff: current approaches. Open Access Emerg Med. 2016;8:17-27. doi:10.2147/OAEM.S69976
- Registered Nurses’ Association of Ontario. Preventing Violence, Harassment and Bullying Against Health Workers. 2nd ed. RNAO; 2019.
- Rosenthal LJ, Byerly A, Taylor AD, Martinovich Z. Impact and prevalence of physical and verbal violence toward healthcare workers. Psychosomatics. 2018;59(6):584-590. doi:10.1016/j.psym.2018.04.007
- Forsythe LP, Carman KL, Szydlowski V, et al. Patient engagement in research: early findings from the Patient-centered Outcomes Research Institute. Health Aff (Millwood). 2019;38(3):359-367. doi:10.1377/hlthaff.2018.05067
References
Afaya V, Bam V, Azongo TB, et al. “We are left with nothing to work with”; challenges of nurses working in the emergency unit at a secondary referral hospital: a descriptive qualitative study. PLoS One. 2021;16(2):e0247062. doi:10.1371/journal.pone.0247062
Liu J, Gan Y, Jiang H, et al. Prevalence of workplace violence against healthcare workers: a systematic review and meta-analysis. Occup Environ Med. 2019;76(12):927-937. doi:10.1136/oemed-2019-105849
Van den Heede K, Van de Voorde C. Interventions to reduce emergency department utilisation: a review of reviews. Health Policy. 2016;120(12):1337-1349. doi:10.1016/j.healthpol.2016.10.002
Wolf LA, Perhats C, Delao AM, Clark PR, Moon MD. On the threshold of safety: a qualitative exploration of nurses’ perceptions of factors involved in safe staffing levels in emergency departments. J Emerg Nurs. 2017;43(2):150-157. doi:10.1016/j.jen.2016.09.003
Ramzi ZS, Fatah PW, Dalvandi A. Prevalence of workplace violence against healthcare workers during the COVID-19 pandemic: a systematic review and meta-analysis. Front Psychol. 2022;13:896156. doi:10.3389/fpsyg.2022.896156
Drummond A, Chochinov A, Johnson K, Kapur A, Lim R, Ovens H. CAEP position statement on violence in the emergency department. CJEM. 2021;23(6):758-761. doi:10.1007/s43678-021-00182-z
Hassankhani H, Parizad N, Gacki-Smith J, Rahmani A, Mohammadi E. The consequences of violence against nurses working in the emergency department: a qualitative study. Int Emerg Nurs. 2018;39:20-25. doi:10.1016/j.ienj.2017.07.007
Havaei F, MacPhee M, Ma A. Workplace violence among British Columbia nurses across different roles and contexts. Healthcare (Basel). 2020;8(2):98. doi:10.3390/healthcare8020098
Canadian Centre for Occupational Health and Safety. Violence and harassment in the workplace [Internet]. Updated 2023 Jan 25. Available from: https://www.ccohs.ca/oshanswers/psychosocial/violence.html
National Institute for Occupational Safety & Health. Violence occupational hazards in hospitals [Internet]. Atlanta: CDC; 2002 Apr. Available from: https://www.cdc.gov/niosh/docs/2002-101/
Li YL, Li RQ, Qiu D, Xiao SY. Prevalence of workplace physical violence against health care professionals by patients and visitors: a systematic review and meta-analysis. Int J Environ Res Public Health. 2020;17(1):299. doi:10.3390/ijerph17010299
Gates DM. The epidemic of violence against healthcare workers. Occup Environ Med. 2004;61(8):649-650. doi:10.1136/oem.2004.014548
Hollywood L, Phillips KE. Nurses’ resilience levels and the effects of workplace violence on patient care. Appl Nurs Res. 2020;54:151321. doi:10.1016/j.apnr.2020.151321
MohammadiGorji S, Bosch SJ, Valipoor S, De Portu G. Investigating the impact of healthcare environmental design on staff security: a systematic review. HERD. 2021;14(1):251-272. doi:10.1177/1937586720921407
Somani R, Muntaner C, Hillan E, Velonis AJ, Smith P. A systematic review: effectiveness of interventions to de-escalate workplace violence against nurses in healthcare settings. Saf Health Work. 2021;12(3):289-295. doi:10.1016/j.shaw.2021.04.004
Wirth T, Peters C, Nienhaus A, Schablon A. Interventions for workplace violence prevention in emergency departments: a systematic review. Int J Environ Res Public Health. 2021;18(16):8459. doi:10.3390/ijerph18168459
National Institute for Occupational Safety & Health. Workplace violence prevention course for nurses [Internet]. Atlanta: CDC. Available from: https://wwwn.cdc.gov/WPVHC/Nurses/Course/Slide/Home
Garritty C, Gartlehner G, Nussbaumer-Streit B, et al. Cochrane Rapid Reviews Methods Group offers evidence-informed guidance to conduct rapid reviews. J Clin Epidemiol. 2021;130:13-22. doi:10.1016/j.jclinepi.2020.10.007
Page MJ, McKenzie JE, Bossuyt PM, et al. The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ. 2021;372:n71. doi:10.1136/bmj.n71
Covidence systematic review software. Veritas Health Innovation, Melbourne, Australia. Available from: https://support.covidence.org/help/how-can-i-cite-covidence
O’Neill J, Tabish H, Welch V, et al. Applying an equity lens to interventions: using PROGRESS ensures consideration of socially stratifying factors to illuminate inequities in health. J Clin Epidemiol. 2014;67(1):56-64. doi:10.1016/j.jclinepi.2013.08.005
Cochrane Methods Equity. PROGRESS-Plus [Internet]. Available from: https://methods.cochrane.org/equity/projects/evidence-equity/progress-plus
JBI. Critical appraisal tools [Internet]. 2020. Available from: https://jbi.global/critical-appraisal-tools
Baig L, Tanzil S, Shaikh S, Hashmi I, Khan MA, Polkowski M. Effectiveness of training on de-escalation of violence and management of aggressive behavior faced by health care providers in a public sector hospital of Karachi. Pak J Med Sci. 2018;34(2):294-299. doi:10.12669/pjms.342.14432
Bailey HE. Violence Against Nurses and Patient Behavior Management in the Emergency Department [dissertation]. Grand Canyon University; 2022.
Campbell E, Jessee D, Whitney J, Vupputuri S, Carpenter J. Development and implementation of an emergent documentation aggression rating tool: quality improvement. J Emerg Nurs. 2021;47(5):696-706. doi:10.1016/j.jen.2021.04.011
Chang YC, Hsu MC, Ouyang WC. Effects of integrated workplace violence management intervention on occupational coping self-efficacy, goal commitment, attitudes, and confidence in emergency department nurses: a cluster-randomized controlled trial. Int J Environ Res Public Health. 2022;19(5):2835. doi:10.3390/ijerph19052835
Choe BJ, Connor M, Riley-Gonzales T, Briggs-Malonson M. 134 a code staff assist for acutely agitated patients reduces the incidence of patient and staff safety events. Ann Emerg Med. 2021;78(4):S54-S55. doi:10.1016/j.annemergmed.2021.09.144
Efrat-Treister D, Moriah H, Rafaeli A. The effect of waiting on aggressive tendencies toward emergency department staff: providing information can help but may also backfire. PLoS One. 2020;15(1):e0227729. doi:10.1371/journal.pone.0227729
Geoffrion S, Goncalves J, Giguère CÉ, Guay S. Impact of a program for the management of aggressive behaviors on seclusion and restraint use in two high-risk units of a mental health institute. Psychiatr Q. 2018;89(1):95-102. doi:10.1007/s11126-017-9519-6
Hemati-Esmaeili M, Heshmati-Nabavi F, Pouresmail Z, Mazlom S, Reihani H. Educational and managerial policy making to reduce workplace violence against nurses: an action research study. Iran J Nurs Midwif Res. 2018;23(6):478-485. doi:10.4103/ijnmr.IJNMR_77_17
Kalbali R, Jouybari L, Derakhshanpour F, Vakili MA, Sanagoo A. Impact of anger management training on controlling perceived violence and aggression of nurses in emergency departments. J Nurs Midwif Sci. 2018;5(3):89-94. doi:10.4103/JNMS.JNMS_46_18
Khan MN, Khan I, Ul-Haq Z, et al. Managing violence against healthcare personnel in the emergency settings of Pakistan: a mixed methods study. BMJ Open. 2021;11(6):e044213. doi:10.1136/bmjopen-2020-044213
Legambi TF, Doede M, Michael K, Zaleski M. A quality improvement project on agitation management in the emergency department. J Emerg Nurs. 2021;47(3):390-399. doi:10.1016/j.jen.2021.01.005
Okundolor SI, Ahenkorah F, Sarff L, et al. Zero staff assaults in the psychiatric emergency room: impact of a multifaceted performance improvement project. J Am Psychiatr Nurs Assoc. 2021;27(1):64-71. doi:10.1177/1078390319900243
Senz A, Ilarda E, Klim S, Kelly AM. Development, implementation and evaluation of a process to recognise and reduce aggression and violence in an Australian emergency department. Emerg Med Australas. 2021;33(4):665-671. doi:10.1111/1742-6723.13702
Shaikh S, Shahzad H, Khan M, et al. Effect of low-cost interventions to reduce the incidence of violent events in two public sector tertiary-care emergency departments, Pakistan. East Mediterr Health J. 2022;28(2):144-151. doi:10.26719/emhj.22.026
Sharifi S, Shahoei R, Nouri B, Almvik R, Valiee S. Effect of an education program, risk assessment checklist and prevention protocol on violence against emergency department nurses: a single center before and after study. Int Emerg Nurs. 2020;50:100813. doi:10.1016/j.ienj.2019.100813
Touzet S, Occelli P, Denis A, et al. Impact of a comprehensive prevention programme aimed at reducing incivility and verbal violence against healthcare workers in a French ophthalmic emergency department: an interrupted time-series study. BMJ Open. 2019;9(9):e031054. doi:10.1136/bmjopen-2019-031054
Winokur EJ, Loucks J, Raup GH. Use of a standardized procedure to improve behavioral health patients’ care: a quality improvement initiative. J Emerg Nurs. 2018;44(1):26-32. doi:10.1016/j.jen.2017.07.008
Wu JC, Chen HY, Lee Hsieh J, Clinciu DL, Tung HH. Enhancing health care personnel’s response to ER violence using situational simulation. Clin Simul Nurs. 2019;28:6-14. doi:10.1016/j.ecns.2018.12.003
Gillam SW. Nonviolent crisis intervention training and the incidence of violent events in a large hospital emergency department: an observational quality improvement study. Adv Emerg Nurs J. 2014;36(2):177-188. doi:10.1097/tme.0000000000000019
Gillespie GL, Gates DM, Kowalenko T, Bresler S, Succop P. Implementation of a comprehensive intervention to reduce physical assaults and threats in the emergency department. J Emerg Nurs. 2014;40(6):586-591. doi:10.1016/j.jen.2014.01.003
Henderson A, Colen-Himes F. Save our staff: creating a safe. Nursing. 2013;43(7):25-27. doi:10.1097/01.NURSE.0000431145.20651.23
Weiland TJ, Ivory S, Hutton J. Managing acute behavioural disturbances in the emergency department using the environment, policies and practices: a systematic review. West J Emerg Med. 2017;18(4):647-661. doi:10.5811/westjem.2017.4.33411
Ramacciati N, Ceccagnoli A, Addey B, Lumini E, Rasero L. Interventions to reduce the risk of violence toward emergency department staff: current approaches. Open Access Emerg Med. 2016;8:17-27. doi:10.2147/OAEM.S69976
Registered Nurses’ Association of Ontario. Preventing Violence, Harassment and Bullying Against Health Workers. 2nd ed. RNAO; 2019.
Rosenthal LJ, Byerly A, Taylor AD, Martinovich Z. Impact and prevalence of physical and verbal violence toward healthcare workers. Psychosomatics. 2018;59(6):584-590. doi:10.1016/j.psym.2018.04.007
Forsythe LP, Carman KL, Szydlowski V, et al. Patient engagement in research: early findings from the Patient-centered Outcomes Research Institute. Health Aff (Millwood). 2019;38(3):359-367. doi:10.1377/hlthaff.2018.05067