The Silent Shift: A Narrative Review of "Quiet Quitting" and Professional Disengagement in the Nursing Workforce
Abstract
Background: The nursing profession is facing an unprecedented workforce crisis. While "burnout" and "intention to leave" have been extensively studied, a new phenomenon termed "quiet quitting"—characterized by disengagement and fulfilling only minimum role requirements—has emerged, potentially representing a distinct and significant threat to healthcare quality and safety. Aim: This narrative review examines the phenomenon of quiet quitting in nursing, distinguishing it from burnout and turnover intention, and exploring its causes and effects on patient care. Methods: A narrative review methodology was employed, involving a comprehensive search of academic databases (CINAHL, PubMed, PsycINFO, Scopus) for literature published between 2010 and 2025. Results: Quiet quitting in nursing is characterized by psychological and behavioral withdrawal, differentiating it from burnout and turnover intention. Key antecedents include perceived breaches in psychological contracts and a lack of organizational justice. High nurse disengagement is linked to negative patient outcomes, such as more medication errors and lower patient satisfaction. Strategies based on Social Exchange Theory and Job Demands-Resources Theory, like authentic leadership and structural empowerment, may help mitigate these issues. Conclusion: Quiet quitting represents a critical and distinct phase of workforce withdrawal that precedes turnover. It is a symptom of a failing organizational and systemic ecosystem, not a problem of individual moral failing. Future research must focus on developing validated instruments to measure disengagement and testing targeted interventions to foster re-engagement.
Full text article
References
Aggarwal, A., Jaisinghani, D., & Nobi, K. (2022). Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement. International Journal of Quality and Service Sciences, 14(4), 525-554. https://doi.org/10.1108/IJQSS-08-2021-0112
Aiken, L. H., Sloane, D. M., Ball, J., Bruyneel, L., Rafferty, A. M., & Griffiths, P. (2021). Patient satisfaction with hospital care and nurses in England: an observational study. BMJ open, 8(1), e019189. https://doi.org/10.1136/bmjopen-2017-019189
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: taking stock and looking forward. Journal of occupational health psychology, 22(3), 273.
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annual review of organizational psychology and organizational behavior, 1(2014), 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
Baumeister, R. F., & Leary, M. R. (1997). Writing narrative literature reviews. Review of general psychology, 1(3), 311-320. https://doi.org/10.1037/1089-2680.1.3.311
Blomberg, K., Lindqvist, O., Harstäde, C. W., Söderman, A., & Östlund, U. (2019). Translating the patient dignity inventory. International Journal of Palliative Nursing, 25(7), 334-343. https://doi.org/10.12968/ijpn.2019.25.7.334
Brun, J. P., & Dugas, N. (2008). An analysis of employee recognition: Perspectives on human resources practices. The International Journal of Human Resource Management, 19(4), 716-730. https://doi.org/10.1080/09585190801953723
Chaudhuri, S., Arora, R., & Roy, P. (2020). Work–Life balance policies and organisational outcomes–a review of literature from the Indian context. Industrial and Commercial Training, 52(3), 155-170. https://doi.org/10.1108/ICT-01-2019-0003
Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: a meta-analytic test of social exchange and affect-based perspectives. Journal of applied psychology, 98(2), 199.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
Dall’Ora, C., Ball, J., Reinius, M., & Griffiths, P. (2020). Burnout in nursing: a theoretical review. Human resources for health, 18(1), 41. https://doi.org/10.1186/s12960-020-00469-9
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived organizational support: Why caring about employees counts. Annual review of organizational psychology and organizational behavior, 7(1), 101-124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Formica, S., & Sfodera, F. (2022). The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899-907. https://doi.org/10.1080/19368623.2022.2136601
Gottfredson, R. K., & Aguinis, H. (2017). Leadership behaviors and follower performance: Deductive and inductive examination of theoretical rationales and underlying mechanisms. Journal of organizational behavior, 38(4), 558-591. https://doi.org/10.1002/job.2152
Green, B. N., Johnson, C. D., & Adams, A. (2006). Writing narrative literature reviews for peer-reviewed journals: secrets of the trade. Journal of chiropractic medicine, 5(3), 101-117. https://doi.org/10.1016/S0899-3467(07)60142-6
Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of management journal, 50(2), 327-347. https://doi.org/10.5465/amj.2007.24634438
Griffiths, P., Ball, J., Bloor, K., Böhning, D., Briggs, J., Dall’Ora, C., ... & Smith, G. (2018). Nurse staffing levels, missed vital signs and mortality in hospitals: retrospective longitudinal observational study. Health Services and Delivery Research, 6(38). https://dx.doi.org/10.3310/hsdr06380
Harris, L. C. (2025). Commitment and quiet quitting: a qualitative longitudinal study. Human Resource Management, 64(2), 565-582. https://doi.org/10.1002/hrm.22274
Hayes, L. J., O’Brien-Pallas, L., Duffield, C., Shamian, J., Buchan, J., Hughes, F., ... & Stone, P. W. (2006). Nurse turnover: a literature review. International journal of nursing studies, 43(2), 237-263. https://doi.org/10.1016/j.ijnurstu.2005.02.007
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692-724. https://doi.org/10.5465/256287
Kiptulon, E. K., Elmadani, M., Szőllősi, A., Zrínyi, M., & Siket, A. U. (2025). The race to retain nursing workforce in healthcare: an umbrella review of effectiveness of retention interventions and strategies. BMC Health Services Research, 25(1), 1344. https://doi.org/10.1186/s12913-025-13365-6
Kutney-Lee, A., Germack, H., Hatfield, L., Kelly, S., Maguire, P., Dierkes, A., ... & Aiken, L. H. (2016). Nurse engagement in shared governance and patient and nurse outcomes. JONA: The Journal of Nursing Administration, 46(11), 605-612. DOI: 10.1097/NNA.0000000000000412
Laschinger, H. K. S. (2012). Job and career satisfaction and turnover intentions of newly graduated nurses. Journal of nursing management, 20(4), 472-484. https://doi.org/10.1111/j.1365-2834.2011.01293.x
Laschinger, H. K. S., & Fida, R. (2014). New nurses burnout and workplace wellbeing: The influence of authentic leadership and psychological capital. Burnout research, 1(1), 19-28. https://doi.org/10.1016/j.burn.2014.03.002
Livne, Y., & Rashkovits, S. (2018). Psychological empowerment and burnout: Different patterns of relationship with three types of job demands. International Journal of Stress Management, 25(1), 96. https://psycnet.apa.org/doi/10.1037/str0000050
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: recent research and its implications for psychiatry. World psychiatry, 15(2), 103-111. https://doi.org/10.1002/wps.20311
Maslach, C., & Leiter, M. P. (2017). Understanding burnout: New models. The handbook of stress and health: A guide to research and practice, 36-56.
Moczydłowska, J. M. (2024). Quiet Quitting in Generation Z Employees: The Managerial Perspective in the Human–Centric Business Era. Human Resource Management/Zarzadzanie Zasobami Ludzkimi, 160(6). DOI: 10.5604/01.3001.0055.0094
Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (Eds.). (2018). The Oxford handbook of organizational citizenship behavior. Oxford University Press.
Rodwell, J., & Gulyas, A. (2013). The impact of the psychological contract, justice and individual differences: nurses take it personally when employers break promises. Journal of Advanced Nursing, 69(12), 2774-2785. https://doi.org/10.1111/jan.12160
Rosario-Hernández, E., Rovira-Millán, L. V., & Blanco-Rovira, R. A. (2025). Measuring Fulfillment and Breach in the Organizational Psychological Contract: The Development and Validation of a Brief Scale. Revista Interamericana de Psicología Ocupacional, 40(1), 145-158. https://doi.org/10.71332/cnkgge43
Schlak, A. E., Rosa, W. E., Rushton, C. H., Poghosyan, L., Root, M. C., & McHugh, M. D. (2022). An expanded institutional-and national-level blueprint to address nurse burnout and moral suffering amid the evolving pandemic. Nursing management, 53(1), 16-27. DOI: 10.1097/01.NUMA.0000805032.15402.b3
Solera-Gomez, S., Benedito-Monleon, A., LLinares-Insa, L. I., Sancho-Cantus, D., & Navarro-Illana, E. (2022, December). Educational needs in oncology nursing: a scoping review. In Healthcare (Vol. 10, No. 12, p. 2494). MDPI. https://doi.org/10.3390/healthcare10122494
Spector, P. E. (2022). Job satisfaction: From assessment to intervention. Routledge.
Sukhera, J. (2022). Narrative reviews: flexible, rigorous, and practical. Journal of graduate medical education, 14(4), 414-417.
Tatusko Phiri, H. M. (2024). Evaluating Nurses’ Turnover Intention and Organizational Commitment Following Stroke Unit Staffing Changes: An Evidence-based Quality Initiative (Doctoral dissertation, Otterbein University).
Toska, A., Dimitriadou, I., Togas, C., Nikolopoulou, E., Fradelos, E. C., Papathanasiou, I. V., ... & Saridi, M. (2025). Quiet quitting in the hospital context: investigating conflicts, organizational support, and professional engagement in Greece. Nursing Reports, 15(2), 38. https://doi.org/10.3390/nursrep15020038
van Oostveen, C. J., Mathijssen, E., & Vermeulen, H. (2015). Nurse staffing issues are just the tip of the iceberg: A qualitative study about nurses’ perceptions of nurse staffing. International journal of nursing studies, 52(8), 1300-1309. https://doi.org/10.1016/j.ijnurstu.2015.04.002
Vargas-Uricoechea, H., Castellanos-Pinedo, A., Urrego-Noguera, K., Vargas-Sierra, H. D., Pinzón-Fernández, M. V., Barceló-Martínez, E., & Ramírez-Giraldo, A. F. (2024). Mindfulness-based interventions and the hypothalamic–pituitary–adrenal axis: A systematic review. Neurology International, 16(6), 1552-1584. https://doi.org/10.3390/neurolint16060115
Weller, J. M., Mahajan, R., Fahey-Williams, K., & Webster, C. S. (2024). Teamwork matters: team situation awareness to build high-performing healthcare teams, a narrative review. British journal of anaesthesia, 132(4), 771-778. https://doi.org/10.1016/j.bja.2023.12.035
Wohlin, C. (2014, May). Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th international conference on evaluation and assessment in software engineering (pp. 1-10). https://doi.org/10.1145/2601248.2601268
Wong, C. A., & Laschinger, H. K. (2013). Authentic leadership, performance, and job satisfaction: the mediating role of empowerment. Journal of advanced nursing, 69(4), 947-959. https://doi.org/10.1111/j.1365-2648.2012.06089.x
Zhang, D., Zheng, H., Zeng, Y., Yu, X., Zhao, Y., Gan, Y., ... & Zhou, Y. (2025). Psychometric properties of the Chinese version of the Quiet Quitting Scale. BMC nursing, 24(1), 270. https://doi.org/10.1186/s12912-025-02921-4
Zhong, M., Wayne, S. J., & Michel, E. J. (2023). When the past and the present collide: contrast effect of sequential psychological contract breaches on employee outcomes. Journal of Management, 49(3), 913-943. https://doi.org/10.1177/01492063211061255
Zydziunaite, V., & Bagdonaite-Stelmokiene, R. (2020, May). What does it mean “to be a good nurse”? Perceptions of nursing students. In SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference (Vol. 2, pp. 503-512). https://doi.org/10.17770/sie2020vol2.4962
Authors
Copyright (c) 2024 AbdulRahman Bakeet Ayed Alharbi, Khalid Ali Alrashidi, Aisha Awad Alanazi, Basheer Ayadh ALRashidi, Abeer Eid Alrashidi, Abdullah Ghadhyan Abdullah Alrashdi, Abdulmajid Ali Al-Rashidi, Dlwl Rabeh Almutairi, Hanadi Awad Allah Alofi, Amal Alyan Al Enezi, Khalid Abdulsamad Hafiz, Ebtisam Abed Mohd Manaa, Qoot Naif Ayad Alotibi, Jamla Omar Hady Alqhtani

This work is licensed under a Creative Commons Attribution 4.0 International License.
